Privacy Policy

Effective date: 1st May 2026

Introduction

Welcome to talking-helps.com. I am committed to protecting and respecting your privacy. This policy explains how I collect, use, and store your personal information when you visit my website, make an enquiry, or engage in therapy services.

Information I Collect

I may collect and process the following data about you:

  • Contact Information: Name, email address, phone number, and address submitted via website forms, email, or telephone.
  • Clinical Information: Sensitive personal data required for providing therapy, including session notes, medical history, GP details, and details discussed during sessions.
  • Website Usage: Technical information about your visit, such as IP address and browser type, collected through cookies.

How I Use Your Information

I use your personal data to:

  • Provide and manage your therapy services.
  • Respond to your enquiries and arrange appointments.
  • Notify you about changes to my services.
  • Comply with legal or regulatory obligations.

Confidentiality and Data Sharing

Your privacy and confidentiality are my priority. I do not sell or share your personal information with third parties for marketing purposes.

I will only share your information in the following limited circumstances:

  • Consent: With your explicit permission (e.g., to liaise with your GP).
  • Legal/Safety: If there is a serious risk of harm to yourself or others, or as otherwise required by English law (e.g., safeguarding concerns or terrorism).

Data Storage and Security

I take appropriate physical, technical, and organizational measures to keep your data secure.

  • Digital Data: Stored securely on password-protected devices.
  • Paper Notes: Kept in a locked cabinet at a secure facility.

Data Retention

I will only retain your personal data for as long as necessary to fulfill the purposes I collected it for, including for the satisfaction of any legal, accounting, or reporting requirements. For clinical notes, this is typically [e.g., 7 years after the end of your therapy, in line with my professional insurance guidelines].

Your Rights Under Data Protection Law

Under the UK GDPR, you have the right to:

  • Access the personal data I hold about you.
  • Request corrections to any inaccurate or incomplete data.
  • Request the deletion or restriction of your data.

To exercise these rights, please contact me directly using the details below.8. How to Contact MeIf you have any questions about this privacy policy or how I handle your data, please contact me:

  • Name: Catherine Frisby
  • Email: catherine@talking-helps.com
  • Phone: 07415 787692